Privacy Policy

Information we collect

When you contact us or request a quote, we may collect:

• Your name and contact details (phone number and email address)
• Your address or the location of the work
• Details and photographs of the work you would like us to quote for
• Any other information you choose to share with us

When you use the website, we may also collect limited technical and usage data through cookies — but only where you have given your consent (see “Cookies and analytics” below).

How we use your information

• To respond to your enquiry and prepare a quote
• To carry out and manage any work you ask us to do
• To contact you about your enquiry or job
• To keep records for our own accounting and legal obligations
• To understand how visitors use our website so we can improve it (only with your consent)

Our lawful bases for using your data are to take steps at your request before entering into a contract, to perform that contract, to comply with our legal obligations, and — for analytics cookies — your consent.

Cookies and analytics

We use Google Analytics to understand how our website is used. These analytics cookies are only set after you accept them via our cookie banner — if you decline, no analytics cookies are placed and no usage data is sent. You can change your mind at any time by clearing the cookies in your browser.

Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us run our business (for example our website and email providers, and Google Analytics), and where we are required to do so by law. Any providers we use are required to keep your data secure and to use it only for the purposes we specify.

How long we keep it

We keep your personal data only for as long as we need it for the purposes described above, including to meet any legal, accounting or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data in certain circumstances
• Object to or restrict how we use your data
• Withdraw your consent where we rely on it

To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us

Tree Hugger & Son Tree Services
2 Woodhall Farm Cottages, Blenheim Lane, Hucknall, Nottingham, Nottinghamshire NG6 8UR
Email: Treehuggertreeservices@gmail.com
Phone: 07736 856 849